Request Free Pack | Jewellery Doctor

Request your free jewellery repair pack

Request your free pack and begin the process of sending your jewellery safely for repair.

Once your pack arrives, simply place your item inside, follow the included instructions and return it to us. We will inspect your jewellery properly and then confirm your repair options and quote.

Safe, simple and fully guided

Why customers choose this option

Free pack sent directly to your address
No obligation quote after inspection
Simple postal process with clear instructions
Ideal for repairs that need proper hands-on assessment

Free repair pack Everything you need to send your item in safely

Expert assessment We inspect the item properly before quoting

No pressure You review the quote before deciding to proceed

Start here

Start your repair request

Please complete the form below and we will send your free repair pack to the address provided.

Step 1

Your contact details

Tell us who you are and how we should contact you once your request has been received.

First Name *

Last Name *

Email Address *

Phone / Mobile Number * A mobile number is ideal in case we need to reach you quickly about your repair.

Step 2

Where should we send your pack?

Enter the postal address where you would like your free jewellery repair pack delivered.

Address 1 *

Address 2

Address 3

Town / City *

Post Code *

Step 3

Tell us about your jewellery repair

A short description helps us prepare for your item and identify anything special we should look out for when it arrives.

What needs repaired? * The more clearly you describe the issue, the easier it is for us to prepare once your pack is returned.

Step 4

Final details

Just a few quick final checks before we send your pack out.

How did you hear about us? *

Join our newsletter? * Occasional offers, updates and useful jewellery care tips.

Include a ring size gauge? * Useful if your repair involves a ring and you are unsure of the size.

Today’s Security Code: 0104 Enter this code in the box opposite

Enter the security code *

I confirm that I have read and accept the Repair Terms & Conditions.

Once submitted, we will process your request and send your repair pack to the address provided.

What happens after you request your pack?

Everything is designed to make sending your jewellery simple, safe and straightforward.

Simple, step-by-step process

We send your free pack

Everything you need arrives ready to use, with clear instructions included.

You send your jewellery to us

Pack your item securely and return it using the simple process provided.

We inspect and confirm your quote

Our jewellers assess your item properly before confirming repair options.

Why we ask you to send the item first

A proper inspection allows us to assess condition, spot hidden issues and give you the most accurate repair advice and pricing.

No obligation, no pressure

Requesting a pack simply starts the process. You review the quote first and only proceed if you’re happy.

Helpful before you submit

Use the correct delivery details, describe the repair clearly, choose a ring gauge if needed, and keep an eye on your inbox after submitting.